Ban Configs

Ban configs allow admins to ban a client user from placing an order based on criteria such as email, device ID and address.

To manage ban configs, navigate to the Ban Configs page in Foxtrot.

Feature Overview

Banned users will not be able to place orders on the website and mobile apps
They can still login, but they will encounter an error upon placing their order at checkout: "Sorry, your order could not be processed. Please contact customer service for more information."

📣 When customers report checkout errors, it’s good practice for Customer Service to check if there are any existing Ban Configs applying to the customer.

Ban Configs: List View

View a list of existing ban configs

Name: The internal facing name of the Ban Config
State: Indicates the status of the Ban Config (Active, Paused or Deleted)
Email Ban: Indicates the banned email. Only applies to Ban Configs with Type = Email
Address Ban: Checkmark applies to Ban Config with Type = Address
Device Ban: Checkmark applies to Ban Config with Type = Device

Ban Configs: Filter

Search and filter by Name. Search is case sensitive
Search and filter by Email. Search is case sensitive
Search and filter by Device ID. Search is case sensitive
Search and filter by State (Active, Paused or Deleted)

Ban Configs: Create and Update

To create a ban config, click Create Ban Config CTA on the top left of the list view
To edit a ban config, click into a ban config on the list view
Name: The internal facing name of the Ban Config
State: Indicates the status of the Ban Config (Active, Paused or Deleted)
Expiration Date: Indicates the expiration date of the Ban Config (optional)
Action for Ban: Field is always set to create order (disabled)
Ban Type: We support 3 types of ban configs: Email, Device ID or Address
- Email: ban based on customer’s email address
- Device ID: ban based on the customer’s device ID
- Address: ban based on the customer’s address
Email: Provide the customer’s email
Device ID: Provide the customer’s device ID
- By banning the device ID, even if the customer creates a new shopping account to bypass the email ban, they will experience the ban as long as they use the same device (e.g. same browser or same mobile device)
  - ⚠️ Limitation: incognito browsers have different device IDs for every incognito window
- To find a customer's device ID, go to How to find a customer’s device ID
Shipping Address: Provide the customer’s shipping address
- To ban a shipping address:
  - For addresses based on postal codes: we need Address Line 1, Address Line 2 (only provide if it’s present in the customer’s shipping address), State and Postal Code
  - For addresses based on City/District/Ward: we need delivery Address, City, District, and Ward.
  - First Name and Last Name are not taken into account
- 📣 Shipping address bans apply to exact matches
- 📣 Fields are case-insensitive and space-insensitive

ℹ️ How to find a customer’s device ID

Using Foxtrot: if the customer has placed previous orders, go to their Order’s page on Foxtrot and grab the Device ID from General Details
Using Periscope: device ID is reported on all events fired by our system. For example, you can get device ID by querying event.glimpseple, event.tapaddtocart, event.pageview (web only), event.sessionstart (app only), etc.