Rider request
Rider Requests allow internal riders to deliver orders. A request can have one or multiple orders.
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As a rider, I receive a text message when a new request has been assigned to me, when new orders are added to my current request and when I complete a request
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As a rider, I am able to review deliveries assigned to me
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Go to tab Rider Request and refresh screen to see the request
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Screens displays a list of deliveries
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Order Number
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Fulfillment Number
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Number of products and number of items
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Number of stores where items are located
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Customer address
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Order’s delivery/pick up window or estimated delivery date
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Payment due at delivery for Cash on Delivery orders
📣 Color-coded baskets are used to identify each delivery
📣 Comment icon will be displayed if the order has any internal notes added on Xpress Admin
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Tap on an order to view details
- Overview:
- Order’s delivery/pick up window or estimated delivery date
- Number of products (unique products) and number of items (total number of items including multiple quantities of the same product)
- Fulfillment method (always Local Delivery)
- Stores: List of stores where items are located
- Payment Details: Only displays if order is Pay on Delivery and shows amount due
- Contact: Customer’s name, phone number and client view type (Standard or Business)
- Use “Notify Customer” to notify the customer when you’re close to the delivery location
- Address: Customer’s address
- Instructions: Instructions provided by the customer, if any
- Internal Notes: Notes related the fulfillment added by internal users on Xpress Admin
- Fulfilled Products: Displays items in the order and quantity fulfilled during picking
- Tap on “Contact” to call or send an SMS to the customer
- Tap on “Address” to open your phone’s map app and view the customer’s location
- Overview:
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As a rider, I can update the order status when I picked up the orders and I'm ready to leave the store
- Go to "Deliveries" and tap "Start Delivery"
- Order status updates to
In Transit
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As a rider, I can notify the customer when I'm close to the delivery location
- Tap "Notify Customer"
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As a rider, I can collect payment and update the order's delivery status
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Pay on Delivery orders (payment due at delivery)
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Tap “Update” on the order detail screen
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A toast will appear and rider can click on “Collect Payment”, “Could Not Reach Customer”, “Could Not Complete Payment”, or “Other”
Could Not Complete Payment
,Could not reach customer
, andOther
will automatically move the order toFailed
status
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Tap “Collect Payment” to proceed with payment collection
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Select payment method
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Input required information
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You can edit payment before marking the order as Delivered
- Tap on Payment Details to void payment
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Tap “Mark as Delivered” upon completion
- Order status updates to
Delivered
- Payment can no longer be edited
📣 When Amount Due = 0, “Collect Payment” flow is skipped. User can mark the order as Delivered without inputting payment information.
- Order status updates to
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All other orders
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Tap “Update” on the order detail screen
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A toast will appear and rider can click on “Delivered”, “Could not reach customer”, “Other” (Rider can add an explanation note)
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Could not reach customer
andOther
will automatically move the order toFailed
status
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Select “Delivered” upon completion
- Order status updates to
Delivered
- Order status updates to
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After all orders are completed, go back to main screen and tap “Complete Request”
📣 Do not forget to tap “Complete Request” otherwise you will not be able to received new assignments
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Updated about 1 month ago