Rider request

Rider Requests allow internal riders to deliver orders. A request can have one or multiple orders.

As a rider, I receive a text message when a new request has been assigned to me, when new orders are added to my current request and when I complete a request
As a rider, I am able to review deliveries assigned to me
- Go to tab Rider Request and refresh screen to see the request
- Screens displays a list of deliveries
  - Order Number
  - Fulfillment Number
  - Number of products and number of items
  - Number of stores where items are located
  - Customer address
  - Order’s delivery/pick up window or estimated delivery date
  - Payment due at delivery for Cash on Delivery orders
    
    📣 Color-coded baskets are used to identify each delivery
    
    📣 Comment icon will be displayed if the order has any internal notes added on Xpress Admin
- Tap on an order to view details
  - Overview:
    - Order’s delivery/pick up window or estimated delivery date
    - Number of products (unique products) and number of items (total number of items including multiple quantities of the same product)
    - Fulfillment method (always Local Delivery)
  - Stores: List of stores where items are located
  - Payment Details: Only displays if order is Pay on Delivery and shows amount due
  - Contact: Customer’s name, phone number and client view type (Standard or Business)
    - Use “Notify Customer” to notify the customer when you’re close to the delivery location
  - Address: Customer’s address
  - Instructions: Instructions provided by the customer, if any
  - Internal Notes: Notes related the fulfillment added by internal users on Xpress Admin
  - Fulfilled Products: Displays items in the order and quantity fulfilled during picking
  - Tap on “Contact” to call or send an SMS to the customer
  - Tap on “Address” to open your phone’s map app and view the customer’s location
As a rider, I can update the order status when I picked up the orders and I'm ready to leave the store
- Go to "Deliveries" and tap "Start Delivery"
- Order status updates to In Transit
As a rider, I can notify the customer when I'm close to the delivery location
- Tap "Notify Customer"
As a rider, I can collect payment and update the order's delivery status
- Pay on Delivery orders (payment due at delivery)
  - Tap “Update” on the order detail screen
  - A toast will appear and rider can click on “Collect Payment”, “Could Not Reach Customer”, “Could Not Complete Payment”, or “Other”
    - Could Not Complete Payment, Could not reach customer, and Other will automatically move the order to Failed status
  - Tap “Collect Payment” to proceed with payment collection
  - Select payment method
  - Input required information
  - You can edit payment before marking the order as Delivered
    - Tap on Payment Details to void payment
  - Tap “Mark as Delivered” upon completion
    - Order status updates to Delivered
    - Payment can no longer be edited
    📣 When Amount Due = 0, “Collect Payment” flow is skipped. User can mark the order as Delivered without inputting payment information.
- All other orders
  - Tap “Update” on the order detail screen
  - A toast will appear and rider can click on “Delivered”, “Could not reach customer”, “Other” (Rider can add an explanation note)
    - Could not reach customer and Other will automatically move the order to Failed status
  - Select “Delivered” upon completion
    - Order status updates to Delivered
- After all orders are completed, go back to main screen and tap “Complete Request”
📣 Do not forget to tap “Complete Request” otherwise you will not be able to received new assignments