WAON Site Experience

This guide is only applicable for organizations that are integrated with WAON Points.

Customers can sign up for a WAON account or link their existing WAON account to become a connected WAON user on all Spresso platforms (web, iOS and android).

We support two distinct user experiences:

1. Connected experience:
   1. Users connected to a WAON member account can earn points, redeem points for vouchers, and apply vouchers at checkout.
2. Not connected experience
   1. Users not connected to a WAON member account are prompted to sign up or link their existing WAON account.

Registration

Users can register via the Join Waon modal and form that is prompted throughout the site:

1. After account registration and after login:

2. Navigation placement:

3. Account page placement:

4. Order confirmation page placement:

Pressing Join on any of these placements will open the Join WAON form where a user can submit the required fields to sign up.

• If both the personal ID number and mobile number are matched to an existing WAON account → Existing WAON member account is connected.
• If neither the personal ID number and mobile number are matched to an existing WAON account → New WAON member account is created and connected.
• If either the personal ID number or mobile number is matched to an existing WAON account but not the other → An error will display and no account will be created or connected.

After successful registration, the user's site experience will update immediately.

Point Balance Display

Connected WAON members can view their point balance in the Navigation and on their Account Page. Both placements will take the user to the voucher landing page.

1. Navigation placement:

2. Account page placement:

Voucher Landing Page

The voucher landing page is where users can redeem points for vouchers and view their available vouchers.

Web URL: /waon-member-vouchers

• You can send users directly to this page on web by using this URL.

The Page consists of two tabs:

1. REDEEM VOUCHERS:
   1. Users can view vouchers available to redeem by exchanging points.
   2. User can click the REDEEM CTA to exchange points for vouchers.
      1. 1. If a user does not have enough points to redeem a voucher, the CTA will be disabled.
   3. User can exchange for one or multiple vouchers depending on their point balance.
   4. After successful redemption, vouchers will appear in the 'YOUR WAON VOUCHERS' tab and will be available at checkout.

2. YOUR WAON VOUCHERS:
   1. User can view a listing of their redeemed vouchers that they can apply at checkout.
   2. There is no action to take here. It is simply a listing of their available vouchers.

Redeem Vouchers at Checkout

WAON users can view and apply vouchers at checkout.

1. Selecting "View your WAON vouchers" will open a modal display that user's redeemed vouchers.
2. User can select 1 or multiple vouchers to apply to their order.
3. User can navigate to the voucher landing page from this modal to redeem points for more vouchers.

4. After applying, each applied voucher and its applied value will display in the WAON vouchers section at checkout. Vouchers can be removed by pressing X.
5. The sum total of all vouchers applied will display in the order summary.
6. Voucher value will be applied until the order total is 0.
   1. If the order total is less than the voucher total, a partial amount of the voucher will apply to the order. The user will lose this remaining voucher overage.
7. Vouchers will be added in the order they are applied.
8. If multiple vouchers are applied causing the order total hit 0 and the entire value of a voucher is unused, it will be removed from the order and return to the user.
9. Vouchers can be applied in addition to promo codes and credits.

Order Confirmation

WAON users will see a message that points will be awarded once their order is delivered or picked up.

Order Details

1. The sum total of WAON Vouchers applied to an order will appear in the Order Summary
2. Before an order is completed, WAON users will see a message that points will be awarded once their order is delivered or picked up.

3. After an order is completed (delivered or picked up) WAON users will see the total points earned from their order.

Point History Table

On their account page, WAON users can view a point activity table showing the WAON points earned on their most recent orders.

1. This table will only show the last 4 orders a user has placed
2. Cancelled or failed orders will not show in this table
3. Before the order is completed (delivered or picked up) points earned will show as Pending
4. If no points were earned on an order, including orders placed before user connected to WAON, points earned will show as 0
5. User can click into each individual order or view their order history