Customer Portal Overview

The Customer Portal is the one-stop shop for reporting issues with the Spresso platform and requesting feature enhancement and changes. Two types of requests can be raised:

• Report an Issue - Used to report issues experienced on the platform
• Submit a Change Request - Used to request feature enhancements, maintenance updates, or to request consultation from the Spresso team

See the following pages for more details:

• Accessing the Portal
• Using the Portal
• Issue Priority & SLA Definitions